About Smith.ai
Smith.ai sells an AI receptionist alongside live virtual receptionists, and markets both to home service businesses such as HVAC, plumbing and electrical. Calls can be escalated from the AI to a human agent, and the service integrates with ServiceTitan, Housecall Pro and common CRMs.
Pricing
- Starting at
- From $150/month
- Free trial
- Unverified
- Company
- Unverified
Billed per call: a free plan includes 25 calls/month; Pro starts at $150/month for 75 calls, with overage per extra call. Enterprise starts at $500/month for 300 calls. Custom AI prompting is Enterprise-only.
Verified Nov 1, 2026Source:smith.ai
Features
- Answers calls 24/7
- Included
- Books jobs on the calendar
- Included
- Syncs with field service software
- Included
- Emergency call routing
- Included
- Text follow-up
- Unverified
- Call recordings & transcripts
- Included
- Custom call flows
- Partial
- Spanish / multilingual
- Unverified
- Human backup agents
- Included
- Reporting & dashboards
- Included
Verified Nov 1, 2026Source:smith.ai
Integrations
ServiceTitanHubSpotSalesforceZapierSlackCalendly
Verified Nov 1, 2026Source:smith.ai
Strengths and limits
Strengths
- Live human receptionists can take calls the AI escalates
- Free plan to test before paying
- Integrates with ServiceTitan and Housecall Pro
Limits
- Per-call billing can be harder to predict at high volume
- Custom AI prompting limited to the Enterprise plan
- Not specific to home services; serves many industries