Salesforce Field Service vs ServiceTitan
Salesforce Field Service: Enterprise field service built on the Salesforce platform. ServiceTitan: All-in-one platform for larger residential and commercial trade contractors.
| Salesforce Field Service | ServiceTitan | |
|---|---|---|
| Score | 59 (provisional) | 56 (provisional) |
| Pricing | Published pricing | Quote only |
| Free trial | Yes | No |
| Best for | Mid-size, Enterprise | Mid-size, Enterprise |
| Scheduling & dispatch | Included | Included |
| Quotes & estimates | Unverified | Included |
| Invoicing | Unverified | Included |
| Payment processing | Unverified | Included |
| Customer management (CRM) | Included | Included |
| Technician mobile app | Included | Included |
| Customer portal / online booking | Included | Included |
| GPS & fleet tracking | Unverified | Included |
| Inventory & parts | Included | Included |
| Service agreements / memberships | Unverified | Included |
| Marketing & reviews | Unverified | Included |
| Reporting & dashboards | Included | Included |
| Offline mode | Included | Unverified |
| AI features | Included | Included |
| Integrations | Salesforce Service Cloud, MuleSoft, Slack | QuickBooks, Sage Intacct |
| Features last verified | Not yet verified | Not yet verified |