Salesforce Field Service vs ServiceMax
Salesforce Field Service: Enterprise field service built on the Salesforce platform. ServiceMax: Asset-centric field service management for equipment manufacturers and operators.
| Salesforce Field Service | ServiceMax | |
|---|---|---|
| Score | 59 (provisional) | 26 (provisional) |
| Pricing | Published pricing | Quote only |
| Free trial | Yes | No |
| Best for | Mid-size, Enterprise | Enterprise |
| Scheduling & dispatch | Included | Included |
| Quotes & estimates | Unverified | Unverified |
| Invoicing | Unverified | Unverified |
| Payment processing | Unverified | Unverified |
| Customer management (CRM) | Included | Unverified |
| Technician mobile app | Included | Included |
| Customer portal / online booking | Included | Unverified |
| GPS & fleet tracking | Unverified | Unverified |
| Inventory & parts | Included | Included |
| Service agreements / memberships | Unverified | Included |
| Marketing & reviews | Unverified | Unverified |
| Reporting & dashboards | Included | Included |
| Offline mode | Included | Included |
| AI features | Included | Unverified |
| Integrations | Salesforce Service Cloud, MuleSoft, Slack | Salesforce, SAP |
| Features last verified | Not yet verified | Not yet verified |